How to request a refund during the cooling-off period

Changed your mind shortly after buying? Some events offer a 24-hour cooling-off period, giving you a genuine window to request a refund yourself, no explanation needed.

Two things need to be true for this to be available:

• You're still within 24 hours of when you bought the ticket
• The event itself is still more than 24 hours away

This isn't available on every event, it's up to each promoter to enable it. If you don't see the option, it just means this particular event doesn't offer it.

To request one, find the ticket in your order list, choose the refund option, and confirm your password. You'll get the full amount back, including the booking fee, to your original payment card.