This usually isn't as strange as it sounds. If you've ever bought a ticket from us before, even as a guest without ever setting a password, an account already exists behind the scenes for that email address, you just never activated it.
Rather than signing up fresh, head to the login page and choose "Bought a ticket before but never logged in, or forgotten your password?" Enter that email address and we'll send you a link to set a password on the account that's already there.
If you're confident you've genuinely never used that email with us before, get in touch and we'll take a look.
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