My ticket's QR code won't scan, what do I do?

Don't panic, this is usually something simple. A few things worth trying first:

• Turn your phone's brightness right up, a dim screen is the most common reason a scanner struggles to read a code
• Make sure you're showing the most recent ticket email, if you've bought or been sent more than one, it's easy to open the wrong one
• Try zooming in slightly on the QR code itself, rather than showing the whole email

If it still won't scan, show the team on the door your confirmation email and the name on the booking, they'll be able to look you up and sort it from there.